EEDC notifies customers of planned prepaid meter upgrade

The Enugu Electricity Distribution Company PLC (EEDC) has notified its customers that by 24th November 2024, all prepaid meters in its network will cease to accept credit tokens, unless they are upgraded.

This is as a result of a software upgrade which will be affecting all Standard Transfer Specification (STS) compliant prepaid meters across the globe.

The upgrade will be implemented through a special ‘reset token’ known as “Key Change Token” (KCT), which will be loaded on their meters, to have them upgraded.

Customers of EEDC that are using prepaid meters are therefore advised to ensure that their meters are upgraded before the set date of 24th November 2024, to avoid losing them.

The management of EEDC appeals to its customers to remain calm and not panic, as they will be notified of the process and modalities for the upgrade.

For enquiries and further clarification, customers are to call: 084 700 100, SMS/Whatsapp: 0815 082 6060 or 0815 082 6061, or send email to: customerservice@enugudisco.com